July 17, 2022
Dear Customer,
Recently, we have found that a lot of IP addresses are used in spam, attacks, or involved infringements. These actions have seriously affected the other users. When utilizing the service provided by Internet Data Communications, you are required to comply with our Acceptable Use Policy, and a violation of that policy may be considered a violation of the terms of service with us.
In order to protect the security, integrity, reliability, and privacy of both the Internet Data network and the products and services Internet Data offers to its customers, the Internet Data Abuse Team manages, notifies, and tracks violations of Internet Data's Abuse Policy through the use of Abuse Infraction Levels. Due to the serious nature of certain policy violations, a timed-based response for mitigating the violations has been implemented. The violations requiring a timed response are listed below along with the time required to mitigate the issues.
Network Attack / DDoS Attack / C & C Botnet controllers / Port Scanning
1st time: Host suspended unless you can provide evidence of self-issued behavior, you should immediately follow the requirements of complainant's instruction, such as reinstalling the system or cleaning up, etc., and a fine of $20/time/IP.
2nd time: Host suspended and not refunded, fine of $20/time/IP.
DMCA/Copyright:
1st time: You should immediately follow the requirements of the complainant's instructions, take down or delete the infringing content, etc., and a fine of $20/time/IP.
Unsolicited commercial email / SPAM
Host and IP suspended and, you should immediately follow the requirements of the complainant's instruction, and a fine of $20/time/IP. The IP will not be unblocked.
The host that applies to open the mail port (port 25 etc.) will be fined 50 USD/time/IP if it receives a spam complaint.
Phishing / Fraud
Host suspended and not refunded, fine of $20/time/IP. Internet Data is also obliged to further cooperate with the judicial investigation.
If the user's IP is blocked by telecom operators or listed in blacklist organization due to own using problem, Internet Data will not provide IP replacement services.
Internet Data will send abuse notifications through tickets. Users are requested to complete the processing and reply to the ticket. Users should be following the instruction in the ticket to process the complaint issue. If the ticket is not processed after three times notification within 24 hours, Internet Data has the right to directly suspend the server without refund. At the same time, if the fine bill is not paid within 24 hours, Internet Data will suspend the host.
Internet Data has the right to suspend the host directly without refund if the host has 3 times abuse record.
All resellers and users should be understanding our policy, and inform the end-users of our policy.
Internet Data reserves the right to change the ABUSE POLICY at any time. When Internet Data changes, it will also update the date of signing. Internet Data recommends that users check this page frequently to keep up to date with the latest regulations, and you understand and agree that it is your responsibility to regularly check for the latest penalty notices.
Internet Data Abuse Team
July 17, 2022