A warm reminder about the potential risks of customers frequently requesting our customer service personnel to hard restart the server!

Dear user,

Recently, due to some customers frequently requesting our customer service/after-sales personnel to force a hard restart of the server within a short period of time, in order to avoid unexpected problems, our company is now performing this operation. Please give a warm reminder to the potential risks of , all agents and customers, please pay attention:

1. The server is running, especially the operating system has been installed. Since the operating system and file system are running, if you completely bypass the operating system and force the power off, there are A certain probability will cause unexpected errors in the file system, and the operating system cannot run normally when the system is restarted, and the file system needs to be repaired. However, this kind of repair not only takes a long time, but also there is still a certain probability that the repair will fail, eventually resulting in data loss.

The correct way is that the customer enters the operating system by himself and uses the system shutdown command to operate. In this case, the system The filesystem is shut down safely, minimizing the possibility of errors.

2. Due to the certain service life and failure probability of hard disks (including SSD and HDD), our company provides customers with data backup space service, which adopts multi-copy distributed Storage implementation, with very high reliability, and data can be retained and migrated according to customer needs, with high flexibility.

3. The hard disk failure is a hardware failure. Our company can replace the faulty hardware in time, but our company cannot take responsibility for the customer's data value and additional losses. Our company is willing to assist Customers should do a good job of support and service within the reach, including choosing reliable hardware and technical means as much as possible to reduce the failure rate, and providing customers with as much convenient assistance as possible for data backup.

Hardware is valuable and data is priceless. I hope to work with all agents and customers to do a good job in data protection.

Best wishes,

Sincerely!

INTERNET DATA GLOBAL(IDGlobal)

INTERNET DATA LIMITED

November 25, 2022